Contact information

 

ONE STEP BEAUTY (PRIVATE) LIMITED

 

We're here to help with anything related to your order, our products, or your K-beauty routine. Here's how to reach us.

 

Customer Support

Email: support@onestep.beauty Our primary support channel. We aim to respond within 24 hours, Monday–Saturday.

Live Chat: Available on our website via the chat icon in the bottom corner. Our AI assistant can help instantly with order tracking, shipping, and return questions — for anything else, it'll connect you with our team.

WhatsApp: For quick questions, order updates, or product recommendations. Available 10 AM–7 PM PKT, Mon–Sat.

 

Business Address

One Step Beauty (Pvt) Limited, Shop # GF-10, Shahnoor Arcade, Mini Commercial, Block D, Multi Garden B-17, Islamabad, Pakistan

Please note: We are currently an online-only store and do not have a walk-in retail location. This address is for correspondence and business purposes only — all orders are placed through our website and delivered to you.