Refund policy


 

Our Authenticity Guarantee

Every product sold on onestep.beauty is 100% original, sourced directly from Korea. If any item is ever proven to be inauthentic, we will issue a 100% refund — no exceptions.


How Refunds Work

Once your return is received and inspected or your authenticity claim is verified, we'll notify you by email/whatsapp whether your refund is approved.

  • Approved refunds are issued to your original method of payment within 5–10 business days, depending on your bank or payment provider.


Proving an Authenticity Claim

If you believe a product is not authentic, please email/whatsapp us with:

  1. Your order number

  2. Clear photos of the product, packaging, and batch/lot code

  3. A description of what seems off (packaging, scent, texture, seal, etc.)

We may ask you to send the item back for verification against the supplier batch it was imported under.


Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, email/whatsapp us within 3 days of delivery with photos. We will offer a full refund or a free replacement, whichever you prefer.


Return Window

You may request a return within 7 days of receiving your order.


Eligibility

To be eligible for a return, your item must be:

  • Unopened and unused, with the original seal intact

  • In its original packaging, with all labels and batch codes visible

  • Accompanied by proof of purchase (order number or receipt)

Due to hygiene and safety regulations, we cannot accept returns on opened, used, or unsealed skincare products. This is standard practice across the cosmetics industry and protects the health and safety of all our customers.


Exceptions

We will accept a return regardless of the above conditions if:

  • The item arrived damaged

  • You received the wrong product

  • The item is proven not to be authentic


How to Request a Return

  1. Email support@onestep.beauty or contact us on WhatsApp with your order number and reason for return, including photos if the item is damaged or incorrect.

  2. Our team will review your request within 2 business days and confirm eligibility.

  3. If approved, we'll provide instructions for sending the item back.

  4. Once we receive and inspect the returned item, we'll process your refund or replacement as per our Refund Policy.


Return Shipping Costs

  • If the return is due to our error (wrong/damaged/inauthentic item), we cover return shipping.

  • If the return is due to a change of mind on an eligible unopened item, the customer is responsible for return shipping costs.


Late or Missing Refunds

If you haven't received a refund yet:

  1. Check your bank account again.

  2. Contact your card issuer — it may take some time before your refund is officially posted.

  3. Contact your bank — there is often processing time before a refund is reflected.

  4. If you've done this and still have not received your refund, contact us on support@onestep.beauty or WhatsApp.