Privacy policy

 

 

onestep.beauty operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). onestep.beauty is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.


Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

 

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details. Payments are processed by XPAY and we do not store your full card details on our own servers.

  • Account information including your username, password, security questions, preferences and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

 

Cookies

We use cookies and similar tracking technologies to operate and improve our Services. This includes:

  • Essential cookies needed for core site functions like your shopping cart and checkout

  • Analytics cookies that help us understand how visitors use our site

  • Marketing cookies used to show you relevant ads on our site and others

You can manage or disable cookies through your browser settings, though some parts of the Services may not function properly if you do.

 

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

 

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases.

  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message, or WhatsApp, and to show you online advertisements for products or services on the Services or other websites. We only send marketing communications with your consent, and you can opt out at any time (see "Managing Communication Preferences" below).

  • Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity.

  • Communicating with You. We use your personal information to provide you with customer support and maintain our business relationship with you.

  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies.

 

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

  • With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

  • With business and marketing partners to provide marketing services and advertise to you.

  • When you direct, request, or otherwise consent to our disclosure of certain information to third parties.

  • With our affiliates or otherwise within our corporate group.

  • In connection with a business transaction such as a merger, or to comply with legal obligations, enforce our policies, or protect the rights of the Services and our users.

 

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy.

 

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not, by itself, imply any endorsement of their content, owners, or operators.

 

Children's Data

The Services are intended for use by individuals 18 years of age or older. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.

 

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use unsecure channels to communicate sensitive information to us.


We retain your personal information for as long as necessary to fulfil the purposes described in this policy — generally, for the duration of your account's activity, for tax, accounting, and legal recordkeeping purposes, unless a longer retention period is required by law.

 

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

  • Right to Access / Know — request access to personal information we hold about you.

  • Right to Delete — request that we delete personal information we maintain about you.

  • Right to Correct — request that we correct inaccurate personal information.

  • Right of Portability — receive a copy of your personal information, or request we transfer it to a third party.

  • Managing Communication Preferences — opt out of promotional emails at any time using the unsubscribe link, or by emailing us. We may still send non-promotional emails related to your account or orders.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request.

 

Governing Framework

As a Pakistan-based business, our handling of electronic communications and marketing is guided by the Prevention of Electronic Crimes Act (PECA) 2016, alongside general international privacy practices reflected throughout this policy.

 

Complaints

If you have complaints about how we process your personal information, please contact us using the details below.

 

International Transfers

We may transfer, store, and process your personal information outside the country you live in, including in countries where our service providers (such as Shopify) operate.

 

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or would like to exercise your rights, please contact us at support@onestep.beauty  or WhatsApp.